These Terms of Service ("Terms") govern your access to and use of the services, dashboards, hardware, and associated platforms provided by MyMatR, Inc. ("MyMatR," "Company," "we," "us," or "our"). By accessing or using the Services, accepting a quote or invoice, or placing an order, you ("Customer," "Purchaser," "you," or "your") agree to be bound by these Terms, including the Terms of Sale in Section 5.
If you are entering into these Terms on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
1. Eligibility
The Services are available to organizations and their representatives who are authorized to enter into binding agreements on behalf of the purchasing entity. Individuals accessing the Services must have legal authority to act on behalf of the organization.
2. Scope of Services
MyMatR provides AI powered hardware designed for waste identification and, in some models, automatic waste sorting. Devices are sold directly to customers and shipped to the specified address. Services include:
(a) Browser based dashboard access
(b) Real time and historical waste data
(c) Material identification, timestamps, and volume records
(d) System diagnostics, analytics, and reporting tools
(e) Optional Extended Service Plan for hardware support outside the warranty period
(f) Unlimited user logins under a single organization account
(g) Cellular data connectivity, subject to the annual allowance described in Section 7, with customer provided Wi-Fi available as an alternative
3. Account Responsibilities
You are responsible for maintaining the confidentiality of your login credentials and for all actions under your account. You agree to promptly notify MyMatR of any unauthorized access or use.
4. Permitted Use and Restrictions
You may not:
(a) Use the Services in violation of any applicable laws
(b) Disrupt or compromise the security or performance of the Services
(c) Modify, reverse engineer, decompile, or alter the platform or hardware without prior written approval from MyMatR
(d) Infringe on any intellectual property rights
(e) Extract or misuse data beyond its intended purpose
5. Terms of Sale
The following terms apply to all quotes, orders, and purchases of MyMatR products.
(a) Order Acceptance: By accepting a quote or invoice or placing an order, the Purchaser agrees to these Terms in full.
(b) Processing Fee: A processing fee of three percent (3%) applies to any invoice paid by card or ACH. The fee is shown on the quote and invoice before acceptance.
(c) Initial Payment: Full payment of one hundred percent (100%) of the device and data package total, plus a shipping and packaging down payment, is required to authorize MyMatR to begin manufacturing.
(d) Cancellation and Refunds: Cancellations must be made within ten (10) business days of MyMatR receiving payment to qualify for a full refund. After this period, no refunds shall be issued. MyMatR does not accept returns or exchanges once an order has been delivered.
(e) Approval Before Delivery: Prior to delivery, MyMatR will provide images for review and, upon request, arrange a video call for final approval.
(f) Shipping and Delivery: The initial invoice includes a shipping and packaging down payment. Packaging and final shipping charges are invoiced separately following the pre delivery review and customer approval, based on actual costs to the agreed destination. The down payment will be credited toward the final shipping invoice. Units ship upon payment of the shipping invoice and will be delivered to the location(s) specified in the invoice.
(g) Payment Terms: Quotes are valid for thirty (30) days from the date of issue. An order is confirmed when payment is received.
(h) Taxes: Any applicable taxes, duties, or charges imposed by any governmental authority are the responsibility of the Purchaser and will be added to the invoice total unless a valid tax exemption certificate is provided.
(i) Inspection and Acceptance: The Purchaser must inspect the goods upon delivery. Any claims for shortages, defects, or nonconformance must be made within ten (10) days of receipt.
6. Connectivity Requirements
Purchase of MyMatR devices requires an initial purchase of the MyMatR data package, which includes access to the online portal and cellular connectivity. Data access renews yearly at the customer's option; renewal pricing is subject to change. Customers may elect to operate any unit on a customer provided Wi-Fi network at any time, as described in Section 7.
7. Dashboard Access and Renewal Billing
Dashboard, waste data access, and connectivity are billed annually on a per unit, recurring basis at five hundred dollars ($500) per unit. The first year of access is billed with the initial purchase. Each customer may register unlimited user logins under a single organization account.
(a) Cellular Data Credit: Each annual per unit fee includes one hundred dollars ($100) of cellular data credit per unit. This credit covers normal device operation and is not transferable between units or billing periods. Cellular data costs vary by location. Units operating outside the United States, or in areas with higher carrier rates, may consume the included credit more quickly or require additional connectivity payments.
(b) Allowance Overage: If a unit's cellular usage exceeds the included one hundred dollar ($100) credit within a billing period, MyMatR will notify the Customer. MyMatR may invoice additional connectivity charges at then-current carrier or pass-through rates. If overage charges are not paid within a reasonable period, or if the Customer does not transition the unit to a customer provided Wi-Fi network, MyMatR may suspend that unit's cellular connectivity until the matter is resolved.
(c) Wi-Fi Option: Customers may elect to operate any unit on a customer provided Wi-Fi network at any time. The annual per unit fee remains five hundred dollars ($500) regardless of connection method.
(d) Renewal and Grace Period: When an access term expires, a grace period of thirty (30) days begins. Access remains active during the grace period. If renewal payment is not received by the end of the grace period, access will be suspended. Reactivation fees may apply.
(e) Connection Credits: Customers may optionally enable Connection Credits in the MyMatR portal by providing a valid credit card. Connection Credits are prepaid funds that may be applied toward cellular connectivity overage charges. Purchased credits are non-refundable and non-transferable between organizations. MyMatR may deduct overage amounts from the Customer's Connection Credits balance when notified of excess usage. If Connection Credits are not enabled or the balance is insufficient, overage charges will be invoiced separately and are subject to the suspension terms in Section 7(b). Connection Credits purchases are card payments only.
8. Hardware Warranty and Support
MyMatR provides a six (6) month limited warranty, beginning on delivery, covering material and workmanship defects under normal use. Video and remote technical support are included during the warranty period. Warranty claims are evaluated individually and may result in:
(a) Repair of the unit
(b) Replacement with a new or refurbished unit
(c) An alternate resolution proposed by MyMatR
Damage caused by misuse, unauthorized alterations, or external events is not covered. Software, connectivity, and data access are excluded from warranty coverage. Return shipping is not included unless otherwise agreed.
Extended Service Plan
Customers may optionally add the MyMatR Extended Service Plan when purchasing units. The plan is billed at one hundred dollars ($100) per unit per year. Year 1 is billed on your initial quote when selected; renewals are billed annually unless otherwise agreed. Extended Service Plan coverage begins when the six (6) month limited warranty ends.
Under an active Extended Service Plan, if a unit experiences a covered failure in normal operation, MyMatR will ship replacement hardware. Video and remote technical support are included. The Extended Service Plan is not a spare-parts resale program and does not authorize customers to purchase or stock replacement components for self-service inventory.
The Extended Service Plan is separate from portal access, cellular connectivity, and the annual Data Plan described in Section 7. Damage caused by misuse, vandalism, unauthorized modification, or external events is excluded, consistent with the warranty exclusions above.
Devices outside the warranty period that do not have an active Extended Service Plan may be eligible for repair or replacement at additional cost.
The Services are provided "as is" and "as available," without any additional express or implied warranties beyond those stated above.
9. Ownership, Data Use, and Privacy
MyMatR retains ownership of all intellectual property related to its platforms, hardware, software, AI models, and methodologies. The Purchaser receives a limited right to use MyMatR products solely for their intended purpose; this right is not exclusive and may not be transferred. Any modification, reverse engineering, or reproduction of MyMatR technology without written consent is strictly prohibited.
Customers retain full ownership of all data generated by their MyMatR devices. MyMatR may use this data internally to improve AI performance and product functionality. MyMatR does not share customer data with the public or other customers, and does not disclose customer data to third parties except as described in the MyMatR Privacy Policy (such as service providers essential to delivering the Services, or when required by law) or with the Customer's prior written consent. Any use of anonymized or aggregated data for marketing or case studies requires prior written approval from the Customer.
Customers may request permanent deletion of their data by submitting a written request. For additional details, refer to the MyMatR Privacy Policy.
10. Marketing and Promotion
By accepting an invoice and placing an order, the Purchaser grants MyMatR a royalty free right to use the Purchaser's name, logos, and trademarks to identify the Purchaser as a customer in marketing and promotional materials. This right is not exclusive. Any marketing use of the Purchaser's data, including case studies, requires prior written approval as described in Section 9.
11. Confidentiality
Each party agrees to treat all nonpublic business, operational, and technical information shared during use of the Services, including negotiations and pricing, as confidential. This obligation remains in effect after termination.
12. Responsibility and Limitation of Liability
Each party is responsible for its own actions, obligations, and liabilities under these Terms. MyMatR is not liable for any damages, losses, or claims arising from the misuse or improper handling of its products.
To the fullest extent permitted by law, MyMatR is not liable for indirect, incidental, or consequential damages. Total liability is limited to the amount paid by the Customer for Services in the twelve (12) months prior to the claim.
13. Force Majeure
MyMatR shall not be liable for any delays or failure to perform due to circumstances beyond its reasonable control, including but not limited to acts of God, war, natural disasters, or labor disputes.
14. Termination
You may terminate Services at any time with written notice. MyMatR may suspend or terminate Services for breach of these Terms, nonpayment, misuse, or legal compliance. Upon termination, access to the dashboard will be disabled. Data will be handled per the MyMatR Privacy Policy and applicable law.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of North Carolina, USA. Disputes shall first be addressed through mediation, followed by binding arbitration if necessary. All proceedings shall be conducted in Wake County, North Carolina, in English. This jurisdiction applies to all customers, including those outside the United States.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
17. Modifications
MyMatR reserves the right to update these Terms. Any changes will be published with an updated effective date. Continued use of the Services implies acceptance of the revised Terms.
18. Contact
MyMatR, Inc.
Email: mymatr@mymatrcorp.com
Website: www.mymatr.com
Mailing Address: 4501 New Bern Ave, Ste 130-226, Raleigh, NC 27610